Job Summary

Camfil is seeking a customer-focused and detail-oriented Customer Service Representative/Order Entry and Sales Suport to provide exceptional support to customers and internal stakeholders. The successful candidate will be responsible for managing customer inquiries, processing orders, preparing quotations, resolving issues, and ensuring a seamless customer experience from initial contact through order fulfillment. This role requires solid organizational skills, the ability to work collaboratively with sales, accounting, operations, and customers, and a commitment to continuous improvement through adherence to Lean and ISO practices.

Responsibilities
Enter customer orders accurately into our CRM system, ensuring all details are complete and correct
Collaborate closely with sales, marketing, and finance teams to coordinate order processing and resolve any discrepancies
Manage customer inquiries related to order status, delivery timelines, and product information through various communication channels
Support account management by maintaining up-to-date customer records and tracking order histories for future reference




Contribute to process improvements by providing feedback on workflow bottlenecks or system enhancements

Qualifications & Experience
High School or College Diploma, preferably with coursework in Business Administration or a related field.
Minimum 3 years of customer service experience in a business-to-business (B2B) environment.
Proven experience in customer relationship management, or account management roles within a sales support workplace
Experience using a Customer Relationship Management (CRM) system
Excellent customer service skills with a positive attitude and proactive communication style
Effective written and verbal communication skills to liaise confidently with clients and internal teams
Ability to multitask efficiently in a rapid-paced setting while maintaining attention to detail

Pay: $60,000.00 per year

Benefits:
Company pension
Dental care
Employee assistance program
Extended health care
On-site parking
Vision care

Work Location: In person

📌 Order Entry Specialist Concord
🏢 Camfil Canada
📍 Concord