We are seeking a detail oriented Customer Service Representative to manage customer communication and coordinate internal workflow from estimate to delivery. This is a process driven role requiring strong organization and accountability.

Experience Required

Minimum 1 year experience in customer service, account coordination, print, signage, manufacturing, or related industry preferred.

Minimum 1 year experience in direct customer service and front facing support position handling phone calls and writing emails.

Experience in using QuickBooks Online preparing estimates, invoices, and receiving payment is preferred.

Key Responsibilities
Manage customer emails, phone calls, and live chat inquiries
Prepare and follow up on sales estimates using Quickbooks
Coordinate with designers for proof updates and revisions
Send proofs to clients and manage approval process
Prepare invoices and assist with payment follow ups
Coordinate with Production and shipping team
Provide shipping updates to customers
Maintain organized CRM and order tracking systems
Ensure smooth communication between customer and internal departments




Showroom and Administrative Support

Ideal Candidate Profile
Strong written and verbal communication skills
Detail oriented and organized
Able to manage multiple active orders simultaneously
Comfortable in a structured and process driven environment
Skilled, dependable, and accountable

Additional Information
Full time position
Three month probation period
Confidentiality agreement required
Long term growth prospect

We are located in Vaughan, ON.

Job Types: Full-time, Permanent

Benefits:
On-site parking
Paid time off

Experience:
customer service: 1 year (required)

Language:
Fluent English. Can write and read in English as well. (required)

Location:
Vaughan, ON (required)

Work Location: In person

Pay: From $19.00 per hour

Benefits:
In office parking
Paid time off

Application question(s):
Do you live in Vaughan or Concord?
Can you read, write, and speak English fluently?

Work Location: In person

📌 Customer Service Representative Vaughan
🏢 Digital Xpressions
📍 Vaughan