Responsibilities:
Report to the Director of Front Office
Be thoroughly knowledgeable of the property’s features and events
Check in and check out guests according to the property standards and procedures
Assign rooms, take reservations and escort guests to the rooms
Provide all necessary information to the guests and be knowledgeable of the most frequently asked questions
Arrange services asked for by guests and follow through with bookings and all related communication
Store and retrieve luggage, assist with Valet Parking as necessary
Exchange foreign currency and be responsible for cash float
Forward any information for guests via fax, mail, courier etc.
Communicate services and amenities to all guests
Assist with Switchboard or Reservation Department duties as required
Complete Night Auditor duties when required
Other duties as assigned
Pay: $22 - $23.91 per hour range

Qualifications:
Previous Front Office / Hotel experience a robust asset
Excellent command of the English language, secondary language an asset




Must enjoy team work in an environment with competing priorities
Work very well under set timelines without compromising work results
Must be able to work flexible schedule throughout the entire week, including overnight shifts, evenings, weekends and holidays
Must be computer literate with valuable knowledge of Microsoft Software
Must like interaction with people and possess the passion to deliver service
Must be eligible to work in Canada

Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process.
thehazeltonhotel

Job Type: Full-time

Work Location: In person

📌 Guest Services Agent Toronto
🏢 The Hazelton Hotel
📍 Toronto