Join Lightspeed as a Strategic Account Manager in Montreal, where you’ll support our highest-value customers and drive their success.

Work collaboratively to enhance customer satisfaction and retention.

In this key role within the Customers team, you will own the strategy for your accounts, focusing on product adoption and relationship-building.

With a minimum of 5 years in a B2B Customer Success or Account Management role, you will act as a trusted partner, ensuring that customer needs are prioritized and met effectively.

Key Responsibilities:
• Own and drive strategic initiatives for key accounts
• Conduct Business Reviews and develop Success Plans
• Monitor health indicators and initiate retention strategies




• Foster robust relationships with clients and internal teams
• Address customer feedback to enhance their experience

Requirements:
• 5+ years in an enterprise account management role
• Proven track record of driving retention and growth
• Ability to adapt strategies to changing scenarios
• Familiarity with retail or SaaS industries
• Bachelor’s degree in relevant fields preferred

Bring your strategic insight and customer-focused approach to drive success at Lightspeed in Montreal.
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Required Skill Profession

Sales

📌 Montreal Strategic Account Manager Role (Canada)
🏢 Lightspeed Commerce
📍 Canada