Client Experience Coordinator (Part-Time) – Kanata Clinic

Our busy pediatric physiotherapy and occupational therapy clinic in Kanata is looking for a friendly, organized, and enthusiastic Client Experience Coordinator to join our team!

If you enjoy working with children, thrive in a rapid-paced workplace, and want to make a meaningful difference in the lives of families, this could be a great fit for you. In this role, you’ll be the welcoming face of our clinic—helping create a positive, supportive experience for every child and caregiver who walks through our doors.

We’re seeking someone who is service-oriented, proactive, and comfortable balancing multiple tasks while delivering exceptional client care as you’ll be supporting a diverse community of families.

What you’ll do:
Warmly greet clients and families in person and over the phone, answering questions.
Schedule appointments and help keep our clinicians running on time
Process payments and complete direct billing to private insurance providers
Maintain accurate and confidential client records, including personal and financial information
Support therapists with day-to-day administrative needs
Respond promptly to online booking requests and general inquiries




Send appointment confirmations and reminders
Manage incoming faxes and ensure documents are accurately uploaded to client charts
Coordinate referrals, follow-ups, and daily callbacks
Monitor clinic supplies and complete regular inventory checks
Help keep the clinic clean, organized, and welcoming for families and staff

What we’re looking for:
Fluency in English (spoken and written)
A positive, compassionate attitude—especially when working with children and families
Strong organizational and multitasking skills
Excellent communication and customer service abilities
A team player who is also comfortable working independently in a busy environment

Schedule:

This is a part-time position with flexible shifts, including a mix of daytime, evening, and weekend hours. We’re hoping to welcome someone to the team as soon as possible.

Pay: $19.00-$22.00 per hour

Perks:
On-site parking

Education:
Secondary School (required)

Experience:
Customer service: 3 years (required)

Language:
French and English fluently (required)

Work Location: In person

📌 Client Experience Coordinator Kanata
🏢 On the Ball Pediatric Physio and Occupational Therapy
📍 Kanata