The Application Infrastructure (Al) department is seeking a Site Reliability Engineer (SRE) to help drive the reliability engineering, operations and customer support services clients ServiceNow SaaS implementation.

Reporting to a Site Reliability Engineering & Operations Lead.

This role requires delivering a range of SRE practices within a global community of other SREs.

SRE practices include task optimization and automation, prioritizing technical debt, observability and monitoring

This position specializes in ServiceNow Software as a Service which provides a suite of IT service management capabilities and is integrated with many products such as chatbot technology, on-call escalation incident management, and a range of other on-premises infrastructure including SQL databases, APis, and web

Despite the focus on value-add development and process delivery, this is also a production-side, operational role requiring participation in an on-call rotation from time to time.

maybe a developer today looking to evolve site reliability as a practice, or an infrastructure specialist with an interest

Delivery of improvements that will maximize the availability and performance of supported systems through

Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux workplace from

Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing to

Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency.





- Give feedback on policy and procedures related to the delivery of SRE and operational practices with a view The ideal candidate would have at least one of: Software development skills in one or more programming language, e.g. Python, ServiceNow administration or development experience,
- Ability to respond appropriately during occasional technical emergencies, like outages.

ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.

Seniority level Mid-Senior level

Employment type Contract

Job function Information Technology

Industries IT Services and IT Consulting and Investment Banking

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📌 Senior Site Reliability Engineer/DevOps (Montreal)
🏢 ApTask
📍 Montreal