Become a key player in customer success at Jobber as a Customer Retention Specialist. Help clients overcome challenges and maximize their subscription value in this impactful role.
Reporting to the Manager of Customer Retention, this position focuses on engaging customers at risk of cancellation. You will use consultative conversations to identify barriers and connect them with Jobber's solutions. Robust communication and problem-solving skills are essential for driving customer satisfaction and retention.
Key Responsibilities:
Engage with customers at risk of cancellation
Conduct proactive outbound retention calls
Facilitate value sessions tailored to customer needs
Use a consultative approach to uncover churn reasons
Protect recurring revenue by influencing customer decisions
Requirements:
Experience in high-volume, customer-facing roles
Curiosity to understand customer challenges
Ability to translate product features to solutions
Robust verbal communication skills
Results-driven mindset with resilience
Drive customer success by connecting solutions to their needs and reinforcing their journey with Jobber.
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