Elevate customer interactions at IKEA as a Customer Experience Operations Manager.

This role is dedicated to managing diverse priorities while enhancing customer satisfaction through cutting-edge strategies and insights.

Bringing over ten years of expertise in customer experience operations, you will implement significant actions that drive improvements in customer engagements.

Your ability to work cross-functionally in a matrix organization will be essential as you lead initiatives that adapt global practices to local markets.

You will leverage data insights to create seamless shopping experiences for customers.

Key Responsibilities:
• Improve operations at all customer meeting points
• Oversee the returns and exchanges process effectively




• Customize global operations for the local market
• Drive current initiatives in customer store operations
• Build solid partnerships with commercial stakeholders

Requirements:
• At least 10 years in customer experience operations
• Minimum 5 years in leadership roles
• Degree in Marketing, Sales, or Business/Finance
• Thorough knowledge of consumer insights
• Proven ability to manage competing priorities

Shape the future of customer operations at IKEA with your visionary approach.
J-18808-Ljbffr

Required Skill Profession

Management & Operations

📌 Customer Experience Operations Manager Dartmouth
🏢 Inter IKEA Systems
📍 Dartmouth