Drive the future of AI-powered customer experiences as a Technical Solution Consultant at Genesys in Toronto. Collaborate with clients to define AI solutions and enhance their business strategies. This role requires you to engage clients in workshops, define use cases, and present AI-driven roadmaps.
By leveraging your technical skills, you will build proof-of-concept demos that highlight the capabilities of Genesys' solutions and ensure successful implementation in customer settings. Key Responsibilities:
Lead technical discovery workshops with business users
Design tailored demonstrations to engage stakeholders
Validate and present AI solutions and integrations
Collaborate with cross-functional teams to solve challenges
Stay informed on AI advancements to advise clients Requirements:
Bachelor’s degree or 5+ years in a relevant field
Familiarity with AI in customer experience
Experience in integrating cloud or AI solutions
Robust verbal and written communication skills
Willingness to travel up to 50% for client meetings Utilize your expertise to transform customer engagements through cutting-edge AI solutions at Genesys.