Accelerate customer engagement with Accenture Song as a Junior CCaaS Solutions Consultant. Design cutting-edge contact center experiences using NiCE CXone and Cognigy while collaborating with senior architects.
This hands-on role focuses on delivering AI-driven contact center solutions. You'll lead solution design from requirements to production, overseeing projects while mentoring junior engineers. Your expertise in conversational AI will enhance customer service operations, contributing significantly to client success.
Key Responsibilities:
Lead CCaaS solutions design using NiCE CXone and Cognigy
Architect agentic AI experiences and virtual agents
Translate business requirements into technical designs
Configure CXone Studio scripts and build flows
Drive CRM integrations and manage technical delivery
Requirements:
2+ years in contact center solutions design
1+ years with NiCE CXone experience
Familiarity with building conversational AI solutions
Robust knowledge of REST APIs and integration
Excellent communication skills for client interactions
Contribute to cutting-edge CCaaS solutions while growing your career as a future principal architect.
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📌 Junior Ccaas Consultant At Accenture Toronto
🏢 Accenture
📍 Toronto