Shape scalable customer engagement strategies at Coveo as a Senior Customer Experience Program Manager.

Elevate the post-sale journey and foster community through creative digital initiatives.

Join Coveo’s Customer Experience team to execute engaging programs that enhance customer interactions after the sale.

Collaborate with cross-functional teams on initiatives ranging from Voice of Customer projects to community engagement.

This role demands a blend of project management skills and creativity to effectively coordinate various customer experience efforts.

Key Responsibilities:
• Scale customer engagement programs via webinars and digital initiatives
• Enhance the Coveo Connect community with self-service resources
• Collaborate with cross-functional teams for aligned customer experiences




• Manage communications and operational readiness across initiatives
• Support Voice of Customer feedback collection and reporting

Requirements:
• 5+ years in Customer Experience or related SaaS roles
• Proven experience in B2B customer engagement programs
• Robust project and program management skills
• Familiarity with CRM systems and reporting dashboards
• Experience in customer community participation and engagement

Bring your customer experience expertise to Coveo and drive impactful engagement!
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Required Skill Profession

Marketing & Media

📌 Senior Customer Experience Manager Coveo Quebec City
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