Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day.We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth.On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.The Specialist, Implementation is accountable for providing proactive or reactive solutions for all customer‑related problems. Our customer‑centric business model leverages strong loyalty and a stream of new IP & Value Added Services. The role plays a key position in the end‑to‑end solution.Key ResponsibilitiesResponsible for E2E coordination of customer‑triggered service requests, ensuring quality, time, and cost targets are metProduce and review post‑mortem reports in a timely mannerFacilitate governance meetings with various partners (Business Office, Network & Field Services)Coordinate with internal teams, partners and third‑party suppliers in the managed services and custom deal product space to establish communications and manage expectationsMeet with Customer Service Account Managers regularly to present results and action plans related to problem management activitiesProvide communications to internal business groups and executives throughout the life cycle of the customer’s requestIdentify service improvement opportunities and analyze risk assessmentsAct as the customer’s single point of contact and escalation point for all service provisioning related requests, providing status and ensuring quality controlCritical Qualifications2 years or more industry experienceEnglish required: interaction with English speaking stakeholders across CanadaIn‑depth knowledge of the telecommunications industry:Data CentersManaged Services (Voice and Data)LAN/WAN technologiesApplications (e‑mail, client‑server applications, etc.)Security SolutionsVoIPMaintain quality and efficiency in a constantly evolving environmentAbility to work under pressure and multitaskStrong analytical skills with deductive reasoning capabilitiesExcellent oral and written communication skillsA recognized leader with a proven track record of using teamwork to create a competitive advantagePreferred QualificationsBusiness Administration or Engineering degree or equivalentKnowledge of Service Now, Maximo or other ITSM systems or similar Network VendorsMicroStrategyMicrosoft Office productsITIL FoundationsAdequate knowledge of French is required for positions in Quebec.Position DetailsPosition Type: ManagementJob Status: Regular – Full TimeLocation: Canada – Ontario – Toronto; Canada – Ontario – Ottawa; Canada – Quebec –MontrealWork Arrangement: HybridBell offers a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well‑being. Eligible perks include medical, dental, vision and mental health coverage, as well as additional discounts and exclusive partner offers.Bell is an equal opportunity employer. All roles posted are opportunities we’re actively recruiting for, unless otherwise stated. Individuals who may require accommodations during the hiring process are encouraged to inform us to make arrangements. For accessibility inquiries, please contact the recruitment team or visit our Accessibility page.#J-18808-Ljbffr

📌 Implementation Specialist (Boucherville)
🏢 Bell
📍 Boucherville