Join a leading enterprise software company as a Customer Success Director and drive impactful relationships and strategies. This role involves leading teams and enhancing customer outcomes for global clients. As a Customer Success Director, you will lead and scale the regional Customer Success organization, ensuring excellent customer engagement and measurable outcomes.

You will develop strategies that align with Sales, Product, Support, and Marketing, driving success through data-driven decision making. A focus on coaching Customer Success Managers to deliver exceptional results is key in this role. Key Responsibilities:
Lead and scale the Customer Success organization regionally
Build and execute comprehensive customer success strategies




Engage with executive sponsors for strategic accounts
Collaborate with global Customer Success leadership on best practices
Drive renewals and identify upsell prospects Requirements:
10+ years in Customer Success or Account Management
5+ years in a leadership role
Solid commercial acumen and analytical mindset
Experience managing organizational changes
Excellent communication and interpersonal skills Drive significant customer success outcomes through leadership, strategic execution, and a commitment to excellence.

📌 Customer Success Director Leadership Role Toronto
🏢 Jobtailor
📍 Toronto