Join Citi as a Pega & AI Apps Support Manager, spearheading production support while ensuring system stability and continuity. Play a key role in managing teams, budgets, and stakeholder relationships. This managerial position requires senior-level experience alongside a thorough understanding of technical contributions affecting business operations.

Lead a diverse team focused on incident management and improve operational efficiencies, while utilizing observability tools like Splunk and Grafana. Your expertise in Python or Java will aid in developing tools that enhance platform observability and minimize manual work. Key Responsibilities:
Ensure stability for Pega and AI platforms
Own incident management and post-incident analysis
Evaluate risk and security vulnerabilities
Guide teams on application support best practices
Influence senior leadership on technology strategies Requirements:
Minimum 10 years’ experience in apps support
Advanced people management skills
Proven results in IT service improvement
Capacity planning knowledge advantageous
Exceptional written and verbal communication Leverage your management skills while enhancing Pega and AI services within Citi.

📌 Citi Pega & Ai Apps Support Manager Mississauga
🏢 Citi
📍 Mississauga