Lead cutting-edge solutions with Connex Telecommunications as a Senior Manager Solution Architect. Focus on the design and implementation of AmazonConnect and agentic AI solutions while collaborating onsite and remotely. As a key player in a major Canadian financial services organization, you will define end-to-end architectures that align business needs with secure cloud-native technologies.

Your responsibilities include leading workshops, assessing current integrations, and creating comprehensive solution roadmaps across various platforms. Key Responsibilities:

- Design and deliver AmazonConnect CCaaS and AI architectures
- Define integration patterns for contact-center platforms and CRM
- Translate business objectives into technical designs




- Lead solution-design sessions with key stakeholders
- Create future-state architectures and implementation roadmaps Requirements:
- Experience designing AmazonConnect and agentic AI solutions
- Expertise in integration across contact-center and enterprise systems
- Strong background in cloud architecture and systems integration
- Proven stakeholder management and communication skills
- Familiarity with CRM and security best practices Shape innovative customer experience solutions by leveraging your architecture expertise in a hybrid work workplace.

📌 Senior Solution Architect for AmazonConnect (Richmond Hill)
🏢 Connex Telecommunications
📍 Richmond Hill