Join Tipalti as a Senior Partner Customer Success Manager, specializing in transforming post-go-live customer experiences through strategic partnerships. Use your expertise to ensure clients thrive. In this significant role, you will work closely with partners and internal teams to promote customer advocacy and manage account health.

With over 5 years of customer success experience, ideally in Fintech, you will lead efforts to drive retention and expand client accounts. Mentorship and internal collaboration will be key components of your approach. Key Responsibilities:
Oversee customer journeys after go-live engagements
Enhance account growth and mitigate escalations
Scale partner-led operational structures effectively
Bridge communication between partners and internal teams
Provide mentorship to amplify the Customer Success team Requirements:
5+ years in customer success or account management
Experience in partner ecosystems for at least 3 years
Solid written and verbal communication skills
Networking ability with executives and stakeholders
AI application knowledge is a plus Make a significant impact on customer success at Tipalti, fostering long-lasting partnerships and growth.

📌 Tipalti Senior Partner Success Manager Toronto
🏢 Doist
📍 Toronto