if you're looking for a role with real responsibility and impact, this chance is for you. As a Security Operations Dispatcher, you will play a critical role in coordinating communications between security personnel, clients, and account managers to ensure smooth and efficient operations.
We're growing our team in Moncton! With a wide range of security contracts, we offer flexible opportunities designed to match your availability while supporting your professional growth and long-term career goals.
What's in it for you?
We offer competitive wages $23 & comprehensive health perks.
This position follows a 2-on / 2-off rotation schedule and is a night shift position.
Opportunities to grow alongside GardaWorld.
Continuing education through GardaWorld Campus.
Responsibilities for Security Dispatcher
The dispatcher is the first line for service requests. The dispatcher is responsible for awnser calls, logging the request, dispatch available guards and confirming the service with the client.
Tasks include:
Answering calls for service
Create service tickets
Scheduling employees
Dispatching of guards by phone
Documenting all call related information
Provide support to guards and customers
Complete various administrative duties
Email managers to escalate situations or concerns
Other tasks assigned by coordinator, operations or Account Manager, as needed.
Qualifications for Security Dispatcher
Canadian citizenship or permanent resident status.
Canadian high school diploma or equivalent.
Explicit criminal record and valid security licence.
Typing speed of at least 40 words per minute.
Fluently bilingual French and English spoken, advanced writing in English required (no writing in French required).
Willingness to work shifts, including nights, weekends, and holidays.
Knowledgeable in Microsoft 365 suit.
Ability to take calls and communicate affectively.
SSMONC
GardaWorld: Make the world a safer place
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.