Join Amazon as a Software Development Engineer, enhancing customer service with Amazon Connect Contact Lens. Your work will directly impact millions by improving technology-driven interactions.

In this crucial engineering role, you will be part of a fast-growing team focused on creating a next-generation contact center. Your knowledge of system architecture and experience with up-to-date web technologies will be vital in addressing complex engineering problems.

Collaborate closely with technical leaders to bring creative solutions to fruition.

Key Responsibilities:
Develop and maintain scalable systems for contact centers
Collaborate with cross-functional teams for project success
Engage in coding standards, testing, and operations




Solve algorithmic problems to enhance service capabilities
Incorporate AI solutions into contact center technology

Requirements:
3+ years of software development experience
2+ years in design and architecture of systems
Robust programming skills in at least one language
Background in full software development life cycle
Bachelor's degree in computer science is advantageous

Utilize your engineering skills to make a meaningful impact on customer experiences at Amazon Connect.
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📌 Amazon Connect Software Development Engineer Vancouver
🏢 Amazon
📍 Vancouver