Empower clients at Aramark as a Bilingual Client Services & Systems Support Specialist in Mississauga, ON. Utilize your technical skills and passion for customer service to enhance user experiences.
In this three-year experience role, you will provide first-level support and training to users, ensuring smooth navigation of proprietary platforms. Responsibilities include troubleshooting user issues, maintaining database integrity, and contributing to quality assurance efforts during system upgrades. Your expertise will directly impact user adoption and overall client satisfaction.
Key Responsibilities:
• Provide first-level support to internal and external users
• Deliver user training via multiple channels
• Maintain database accuracy and manage user profiles
• Collaborate with IT on system enhancements
• Monitor and analyze user activity metrics
Requirements:
• Minimum three years in IT help desk or customer service
• Solid attention to detail for database management
• Excellent written and oral communication skills
• Bilingual proficiency in English and French
• Familiarity with Microsoft Office and video-editing software
Make a real difference in client engagement and systems usage with your bilingual skills at Aramark.
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