Embrace a key role as a Senior Analyst at Doane Grant Thornton, where you'll deliver exceptional client service through effective credit note management and D365 Finance & Operations support.

As a Senior Analyst for Practice Management Application Support, you will verify credit note requests, triage and communicate effectively with internal clients. This role emphasizes proactive solutions to enhance client experiences, requiring both robust analytical skills and skilled communication. Flexibility is essential, as you may work additional hours based on needs.

Key Responsibilities:
• Validate credit note requests accurately before processing
• Provide Tier 1 support for D365 Finance & Operations
• Manage service requests via ServiceNow promptly




• Train peers on best practices and system usage
• Collaborate on continuous process improvement ideas

Requirements:
• University degree or college diploma with 2 years’ experience
• Intermediate skills in Excel, Word, and Outlook
• Solid problem solving and attention to detail
• Excellent verbal and written communication skills
• Experience with Dynamics 365 is a plus

Transform client interactions through accuracy and professionalism as part of the Doane Grant Thornton team.
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📌 Senior Analyst At Doane Grant Thornton Alberta
🏢 Doane Grant Thornton
📍 Alberta