Become part of the IT Corporate Services team at Canada Lands Company as an IT Client Support Analyst in Toronto. This role involves providing Tier 1 support for diverse IT issues and end-user requests.

As an IT Client Support Analyst, you will be responsible for first-line support for employees across Canada Lands Company locations. This includes resolving incidents using IT service management tools like ServiceNow, assisting with Microsoft 365, and addressing connectivity and hardware issues. You'll play a key role in ensuring user satisfaction and compliance through proactive issue management.

Key Responsibilities:
• Provide Tier 1 support via the IT Support Desk
• Log incidents and service requests accurately in ServiceNow
• Assist users through calls, email, and remote support tools




• Troubleshoot basic hardware and network connectivity issues
• Elevate complex issues to Tier 2 support when necessary

Requirements:
• College diploma or university degree in IT or related field
• Minimum three years of IT experience, customer service focus
• Knowledge of Microsoft 365, Active Directory, and endpoint security
• ITIL Foundations Certification preferred
• Bilingualism in English and French is an asset

Bring your IT support expertise to Canada Lands Company and help enhance user experience through effective problem resolution.
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📌 It Client Support Analyst In Toronto Ontario
🏢 Canada Lands
📍 Ontario