Lead customer service excellence at GreenShield as a Bilingual Customer Service Supervisor. Oversee coaching and performance management for a agile team while supporting a meaningful mission.

This pivotal role within the Contact Centre supports our afternoon shift, enhancing services for both unionized and non-unionized teams. As a leader with 3 to 5 years of experience, you'll use your skills in employee engagement, performance coaching, and operational oversight to drive significant transformation. Your leadership will resonate throughout the organization, ensuring a culture of accountability and continuous improvement.

Key Responsibilities:
• Lead a team of Customer Service Representatives effectively
• Drive accountability and performance standards consistently




• Conduct coaching sessions and performance reviews regularly
• Maintain adaptable workforce planning and shift coverage
• Partner with leadership to enhance customer experiences

Requirements:
• Post-secondary education preferred
• 3–5+ years of leadership in customer service
• Experience in unionized environments highly preferred
• Robust understanding of employee relations best practices
• Bilingual in French and English required

Utilize your leadership capabilities to inspire and develop a high-performing team at GreenShield.
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📌 Bilingual Supervisor At Greenshield Ontario
🏢 Green Shield Canada (GSC)
📍 Ontario