Work Location: Magog, Quebec, Canada

Hours: 37.5 hours per week

Line Of Business: Personal & Commercial Banking

Pay Details: $50,600 – $71,400 CAD annually

TD offers a competitive and equitable compensation package that evolves with your experience and role progression.

Customer

- Act as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding personal and business banking products/services.
- Provide sound advice with every customer interaction, contributing to an exceptional customer experience.
- Discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questions.
- Improve customer financial confidence through ongoing dialogue and by answering questions.
- Engage in customer outreach (via phone, email, and other means) to discuss portfolio updates and additional opportunities that best serve the customer's needs.
- Provide total financial reviews and appropriate recommendations based on the customer's personal circumstances.
- Ensure customer issues are resolved accurately and efficiently, escalating issues where necessary.
- Possess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations.
- Assist in maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and regulatory guidelines.
- Support frontline transactions as needed.
- Act as a point of escalation and support for the frontline and advice colleagues, ensuring customer problems are handled appropriately when required.

Shareholder

- Contribute to the achievement of business objectives by proactively attracting, acquiring, and retaining customers/advice opportunities and referrals to increase profitability and enable business growth.
- Promote and offer the full suite of products, advice, services, and banking capabilities.
- Contribute to business objectives for Operational Excellence.
- Support the timely and accurate completion of business processes and procedures.
- Protect the interests of the organization – identify and manage risks, and elevate non‑standard, high‑risk transactions or activities as necessary.




- Ensure documentation is accurate and reflects customer or business intentions, consistent with relevant rules and regulations.
- Identify, suggest, and actively participate in process improvement opportunities.
- Ensure necessary due diligence to support the accuracy of all transactions and activities.
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
- Maintain a culture of risk management and control, supported by effective processes aligned with risk appetite.
- Assume responsibility to minimize operational and regulatory risk by complying with bank and industry Code of Conduct.

Employee / Team

- Participate fully as a member of the team, supporting a positive work environment that promotes service, quality, innovation, and teamwork, and ensure timely communication of issues or points of interest.
- Support the team by continuously enhancing knowledge and expertise in your area, participating in knowledge transfer within the team and business unit, and demonstrating commitment to reaching expert-level proficiency.
- Keep current on emerging trends and developments, and grow knowledge of the business, related tools, and techniques.
- Participate in personal performance management and development activities, including cross‑training within your team.
- Keep others informed and up‑to‑date about the status or progress of projects and other relevant day‑to‑day information.
- Contribute to the success of the team by willingly assisting others in completing and performing work activities; provide training, coaching, or guidance as appropriate.
- Contribute to a fair, positive, and equitable workplace that supports a diverse workforce.
- Act as a brand champion for your business area or function and the bank, both internally and externally.

Breadth & Depth

- Requires specialized expertise to provide complex transaction or product‑feature advice and guidance to customers.




- Requires specialized skills and expertise in a range of products, services, concepts, and processes that may be characterized by moderate to high complexity or risk.
- Acts as an advice process or product expert to customers and internal partners.
- Identifies complex problems and formulates the most appropriate solution.
- Acts as a team lead or escalation point for complex issues, coordinating the work of others and providing coaching to maintain service, process, and product standards.
- Uses insights into how the customer or advice team integrates with other teams to coordinate efforts and resources to achieve shared objectives.
- Has direct impact on the quality of the duties performed or services provided to the advice team and unit supported.
- Implements advice and customer service procedures and approaches to complete work.
- Requires tact to exchange ideas and customer information concisely; handles sensitive customer information and resolves exceptions.
- Generally requires specific formal certifications at this level of expertise.
- Generally reports to an Assistant Branch Manager or Branch Manager.

Experience And / Or Education

- High school diploma and/or equivalent.
- At least 1 year of relevant experience.
- IFIC or CSC qualification.
- CFSA to be completed upon hire.
- Post‑secondary or undergraduate degree in a related field preferred.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve financial, physical, and mental well‑being goals. It includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development opportunities, and reward and recognition programs.

Language Requirement (Quebec Only)

- Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu’il servira à pourvoir de nombreux postes aux exigences comparables à l’avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu’un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d’une autre langue que le français est exigée.

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📌 Personal Banker, Full time (Future Opportunities)- Estrie Region (Magog)
🏢 TD
📍 Magog