Become the Vice President of Customer Support and Technical Operations at Jonas Software, focusing on process improvement and customer engagement in a hybrid work model based in Toronto.This senior leadership role is tailored for someone who can seamlessly blend technical expertise with operational strategy. You will manage a diverse team dedicated to enhancing customer satisfaction through efficient support processes and AI innovations. Your hands-on approach will elevate customer experiences while maintaining a robust support framework.Key Responsibilities:
- Guide structured incident management and escalation process
- Cultivate robust relationships with enterprise clients
- Lead continuous process evaluations and enhancements
- Drive the introduction of automation and AI in support tasks
- Ensure effective budgeting and resource planningRequirements:
- 10+ years in technical support or relevant fields
- 5+ years leading multi-disciplinary teams
- Hands-on experience in Tier1 and Tier2 support
- In-depth knowledge of customer service metrics
- Experience with departmental budgetingStep into a transformative role where your leadership can redefine customer experiences at Jonas Software.#J-18808-Ljbffr

📌 Vp Of Customer Support And Operations (Toronto)
🏢 EWS Group
📍 Toronto