Job Summary

Levitt-Safety is seeking an organized and customer-focused Service Operations Coordinator to support our Fort McMurray branch (in town). In this fast-paced role, you'll coordinate field service activities, schedule technicians, support customers, and ensure service work flows efficiently from request through completion. Working closely with technicians, customers, warehouse teams, and internal stakeholders, you'll play a key role in delivering exceptional service across our Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions.

This role can be based in either our Edmonton or Fort McMurray branch, Mon-Fri schedule.

Main Responsibilities

Provide exceptional customer service to customers and technicians regarding products, services, and service requests

Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs

Maintain accurate data entry across work orders, customer records, service documentation, and internal systems

Manage calendars and coordinate service appointments with technicians and customers

Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment

Assist with purchase orders, parts ordering, and warehouse transfers to support service operations

Prepare quotes and communicate service order details with technicians and warehouse teams

Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation





Perform administrative duties such as data entry, scanning, filing, and document management

Support implementation and training for new service software

Assist with internal projects and administrative tasks that support branch operations Job Requirements Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service

Strong data entry and administrative coordination experience

Experience scheduling technicians or coordinating service work is an asset

Highly organized with strong attention to detail and ability to manage multiple priorities

Comfortable working with multiple systems and technology platforms

Excellent communication skills and professional telephone manner

Ability to work in a fast-paced setting and manage urgent service requests

Positive attitude, strong teamwork skills, and willingness to learn What we offer: Competitive salary of $58,000-65,000 annually with paid vacation, flex days and other time off benefits Comprehensive health benefits, including medical, dental, vision & EAP for you and your family

Company-matched RRSP contribution plan Annual profit-sharing opportunity

Opportunity to build your career with paid training with an established Canadian organization and a team that is truly passionate about health and safety A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset

📌 Service Coordinator - Scheduling and Dispatch (Fort McMurray)
🏢 Levitt Safety
📍 Fort McMurray