Join the Workers Compensation Board of Manitoba as a Service Desk Specialist on a late shift in Winnipeg. Provide IT support and ensure operational effectiveness for internal staff and users. This full-time, permanent role involves handling technical issues related to personal computing, networking, and telephony applications.

You will support incident management, access control, and asset management while working on-site. Solid communication and problem-solving skills are crucial for success in this position. Key Responsibilities:

- Accept and classify incidents in the recording application
- Escalate complex issues to second level support
- Grant and modify user access to systems
- Assist in analyzing incidents for potential problems
- Maintain operational documentation for IT assets Requirements:
- One year IT certificate from an accredited institution
- Eight months experience in IT support or customer service
- Proficient in Windows and Microsoft Office
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills Utilize your technical skills and customer service experience at the WCB to enhance workplace safety and support users effectively.

📌 Service Desk Specialist Full-time Winnipeg
🏢 Socket.dev
📍 Winnipeg