Lead a energetic Service Desk team at QuadReal Property Group in Vancouver. This role focuses on technical support, mentoring employees, and ensuring exceptional service delivery across the organization. QuadReal is searching for a Service Desk Team Lead with over 10 years of technical support experience.

You will provide hands-on leadership while prioritizing user satisfaction and effective incident management. Your ability to coach team members and implement process improvements will enhance the overall service experience at QuadReal. Key Responsibilities:

- Lead the service delivery team effectively and efficiently
- Monitor performance metrics and compliance with SLAs
- Oversee on-call schedules for 24x7 technical support
- Act as the escalation point for high-priority incidents
- Foster a customer-centric culture within the team Requirements:
- 10+ years of technical support experience
- 5+ years in team leadership role
- Strong skills in Windows, Office 365, and Active Directory
- ITIL certification required
- Intermediate experience with ServiceNow Elevate your career in a leadership role while driving service excellence at QuadReal Property Group.

📌 Service Desk Team Lead at QuadReal (Toronto)
🏢 Socket.dev
📍 Toronto