BDC is seeking an ITSM Advisor to evolve ServiceNow ITSM modules, including incident, change, and problem management, aligning business needs with ITIL best practices. You will partner with development teams and operational stakeholders to define requirements, prioritize improvements, and drive platform enhancements while ensuring governance and successful production releases.
The role requires 5–8 years of ITSM experience, solid ServiceNow expertise, and proven ability to influence across