SUMMARY

Shift Leaders act as support to the restaurant managers in daily operations and are responsible for helping to set the tone, ensure memorable guest experiences, resolve issues, and proactively achieve goals.

The Shift

Leader must be willing to cross-train and master all positions in the restaurant. The primary responsibility of the Shift Leader is ensuring product quality and consistent service on the scheduled shift.

SHIFT

Closing: 1 PM till close (typically around 9:30 PM). Must be available on weekends. Full-time hours available.

BENEFITS & PERKS

Starting Pay: $20 per hour, plus tips.

Dental and Vision Insurance: Available after 60 days

Health Insurance: Available to eligible full-time employees after 1 year

Transportation Benefits: Free RTD EcoPass or employee parking reimbursement

Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options

401(k) Retirement Savings Plan: Available after 6 months

Employee Discount: Available at Skyport restaurant and retail locations

Paid Leave: Provided in accordance with applicable Colorado and federal laws

Supportive team environment with training and professional development opportunities

PRIMARY RESPONSIBILITIES

Provide excellent guest service. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to guests.

Assist in accomplishing the goals of the location set forth by the General Manager.

Support shifts to ensure the accurate and timely production of product, service times, and flow.

Maintain good morale by maintaining a skilled, positive atmosphere.

Ensure informed communication with management and employees both verbally and via utilization of the 7Shifts Log.

Maintains restaurant organized, stocked, cleaned, and sanitized.

Assists in the training/development of team members around processes and procedures of each station.

Support of each shift to ensure company and brand standards are met.

Follow operating procedures regarding cash handling, ensuring cash control by correcting errors and watching for/reporting mistakes or theft.

Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested, including prohibited items logs.





Respond to customer concerns in a timely and professional manner.

Support new programs, policies, or products each shift, as introduced by the General Manager.

Assist General Manager in producing an accurate inventory.

Under General

Manager direction monitor inventory levels and place orders and requisitions.

Follows food safety and sanitation guidelines

REQUIRED SKILLS/ABILITIES

Genuine interest in providing a positive guest experience

Friendly, outgoing, approachable personality

Ability to lead and mentor the team to support a positive and productive work environment

Ability to manage complaints with professionalism.

Customer-oriented individual and an outstanding problem-solver.

Ability to work in a fast-paced environment

Dependable

Flexible to work nights, weekends, and holidays

Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations

Strong communication skills and ability to handle stressful situations

Strong problem-solving skills and ability to exercise good judgment

Ability to use basic math; e.g., addition, subtraction, and basic fractions

Must successfully complete required airport security and background screening, including a federal background check.

EDUCATION AND EXPERIENCE

High School diploma or equivalent

1+ years’ restaurant experience

ServSafe Certified a plus

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public are outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise,



and guests will be a common occurrence.

The nature of restaurant work requires the Shift Lead to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others.

Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms.

Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

Physical Requirements & Frequency

Bend – Occasionally

Climb/Crawl – Rarely

Sit - Rarely

Kneel - Occasionally

Squat - Occasionally

Stand/Walk - Constantly Mental Requirements & Frequency

Communicate Orally – Constantly

Evaluating – Frequently

Perform Calculations - Occasionally

Read/Comprehend - Regularly

Reason/Analyze - Regularly

Write - Occasionally HIRING PROCESS

Application Deadline: August 17th, 2026

This date represents our anticipated application deadline and may be extended based on business needs. Interested? Click "apply now" and include an updated resume for consideration. If we choose to proceed with your application, be on the lookout for a text or email from us to set up an initial interview.

Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility.

First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

📌 Shift Lead at Jamba Juice (C) (Quinte West)
🏢 Skyport HospitalityrnFirst Meridian Services
📍 Quinte West