Summary
Provide a seamless, client-focused after-sales experience in the boutique Care & Repair space by managing consultations, diagnosing product issues, and delivering tailored repair solutions. Perform express and minor technical repairs on leather goods and costume jewellery while overseeing repair logistics, spare parts, and inventory. Act as the primary point of contact for clients and collaborate with boutique teams to uphold high standards of craftsmanship and service.

Responsibilities

Welcome clients, assess repair needs, and recommend appropriate solutions.

Perform express repairs and minor technical repairs on leather goods and costume jewellery to company standards.

Manage CASS administration and ensure repairs are sent to the correct workshops following procedures.

Oversee spare part orders, manage inventory, and organize back-of-house repair logistics.





Deliver training to Fashion Advisors on after-sales procedures and service philosophy.

Conduct regular quality audits, report insights, and liaise with boutique management on client concerns.

Plan daily tasks, participate in team meetings, and contribute to continuous improvement.

Requirements

Robust communication skills with an outgoing, client-focused demeanor.

Exceptional attention to detail and solid problem-solving abilities.

Knowledge of luxury leather goods and costume jewellery or a solid willingness to learn.

Comfort using technology to manage workflows and repair administration.

Proactive, organized, and able to collaborate effective within a boutique team.
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📌 Care & Repair Advisor Oakridge Boutique British Columbia
🏢 brobstongroup.com - Jobboard
📍 British Columbia