Transform social media data into impactful strategies with Phonak as the Social Media Analytics & Operations Manager. Drive excellence in operations and analytics, guaranteeing measurable outcomes across global channels. In this pivotal role, you'll leverage your expertise in social media analytics and operations management to enhance Phonak's performance intelligence.

Your focus will be on developing scalable frameworks that align with business objectives. You'll work collaboratively across paid, organic, and influencer channels to ensure compliance while enabling teams to execute social strategies effectively. Key Responsibilities:

- Own and evolve global social media measurement frameworks
- Develop dashboards and reporting for campaigns and activities




- Analyze trends to improve engagement and conversions
- Track ROI for campaigns and ongoing activities
- Present data insights to stakeholders and leadership Requirements:
- 5+ years in social media analytics or digital marketing operations
- Expertise with tools like Hootsuite and Brandwatch
- Dashboard creation in Power BI or Tableau
- Proven ability to turn data into actionable insights
- Strong communication and presentation skills Enhance Phonak’s social strategies with your analytics and operations expertise in a agile environment.

📌 Social Media Operations Manager at Phonak (Kitchener)
🏢 Socket.dev
📍 Kitchener