The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.
Job Description
The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.
Responsibilities
Responsible for the early-stage collections on majority commercial and some consumer accounts
Prioritizes collections of accounts within team
Identifies process gaps and recommends solutions for improvements
Problem solves a solution for early defaults and collapses and presents to management
Responsible for reducing the collapse rate
Track and report (excel and qualitative feedback) on work queue results
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
Responsible for operational issues
Performs other duties as assigned
Qualifications
5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
Must be able to speak qualified level French.
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
Robust communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Solid written communication through email
Excellent questioning and probing skills
This is a hybrid role, 3 days a week in-office.
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