Software Specialist – Constellation HomeBuilder Systems

Responsibilities

- Provide software support directly to customers, investigating and resolving first level issues for Constellation Suite of Products.
- Work closely with development to document and communicate software‑related issues.
- Track all reported issues accurately and timely in our call management tool.
- Meet all defined service levels for unresolved problems, reassigning tickets to appropriate internal/external teams.
- Apply technical aptitude (operating systems, PCs, printers, remote control utilities, etc.) to resolve client issues.
- Advise the Customer Care Manager on sensitive client situations.
- Attend and participate in team meetings.
- Attend CHS product training as required.
- Make recommendations to address problems, improve service, and provide enhanced support.
- Develop frequently asked questions (FAQ) documentation.
- Work shifts may vary to accommodate maximum help desk coverage.




- Attend service release handoff meetings as requested.

Qualifications and Skills

- College/University degree in Business Administration, Computer Science, or related discipline.
- Customer Support Experience.
- General accounting/costing knowledge.
- Courses or experience in residential construction, commercial construction, property management, real estate management, and/or IT fields.
- Proficient in MS Windows applications.
- Comfortable using remote access utilities such as Remote Desktop and VPN.
- Superior analytical skills to resolve customer issues.
- Self‑managed, motivated, and able to work with minimal direction in a collaborative team environment.
- Excellent interpersonal skills, both verbal and written.
- Provide courteous, friendly, and qualified communication with external and internal stakeholders.
- Ability to adap

📌 Software Specialist (Canada)
🏢 EWS Group
📍 Canada