Elevate customer experience as a CCaaS Solution Architect with Accenture Song. Lead transformative projects that deploy cutting-edge, AI-driven solutions to redefine contact center operations. In this strategic role, you will align technology with business objectives, delivering complex CCaaS transformations.
You'll engage with executive stakeholders, create migration roadmaps, and lead design for omnichannel customer experiences. Ideal candidates will excel in architecture, stakeholder management, and Agile practices for high-impact implementations. Key Responsibilities:
- Lead CCaaS migration programs end-to-end
- Design omnichannel customer experience solutions
- Build trusted relationships with senior stakeholders
- Develop scalable and resilient operational strategies
- Drive Agile delivery and project execution Requirements:
- 7+ years in cloud contact center architecture
- Bachelor's in Computer Science or similar
- Experience with NICE CXone, Genesys, or similar
- Excellent English communication skills
- Proven delivery leadership in complex projects Utilize your strategic advising and architecture skills to drive cutting-edge solutions at Accenture Song.