Our client is searching for a Conduct & Discipline Lead to join their growing team. Reporting directly to the Director, this role is ideal for someone who enjoys investigation, problem-solving, leadership, and regulatory work. The candidate will play a key role in overseeing the complaints process, preparing reports and recommendations, supporting tribunal proceedings, and helping build a high-performing team during an exciting period of transformation.

Your Success Will Be Defined By Your Ability To
Oversee the organization's complaints process from intake through disposition, ensuring files progress efficiently and in accordance with regulatory requirements
Review complaints, supporting documentation, and responses to identify key issues and determine whether matters warrant further investigation
Analyze and synthesize large volumes of information into transparent, objective, and well-supported reports for decision-makers
Act as a primary resource for complainants and stakeholders by explaining processes, answering inquiries, and de-escalating challenging situations
Coach, mentor, and develop members of the Conduct & Discipline team while contributing to departmental growth and succession planning




Identify opportunities for process improvements and help shape the future direction of the Conduct & Discipline function
Manage competing priorities in a fast-paced setting while maintaining a high standard of professionalism, confidentiality, and procedural fairness

Your strengths include
Accounting designation such as CPA is required due to the financial nature of the cases
Previous leadership or supervisory experience
Experience in compliance environments, investigations, forensics, risk management, or qualified conduct matters
Exceptional critical thinking, analytical, and problem-solving abilities
Robust report-writing and documentation skills with the ability to communicate complex issues clearly
Ability to review and assess large volumes of documentation while identifying key facts and risks
Excellent conflict resolution, stakeholder management, and emotional intelligence skills
Proven ability to remain objective and professional when dealing with sensitive or highly emotional situations
Comfortable working in a changing environment and helping build processes and teams from the ground up
Strong interpersonal and communication skills with the ability to influence and collaborate effectively
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📌 Conduct & Discipline Lead Hybrid Edmonton
🏢 RECRUITMENT PARTNERS
📍 Edmonton