Take the lead in customer service excellence with Scotiabank as a Customer Experience Lead in Brockville, ON. Your role emphasizes solid team management and outstanding customer relations.
In this position, you will oversee Customer Experience Associates, guiding them in delivering high-quality service and building lasting relationships with clients. As the Officer in Charge, you will efficiently manage situations that require immediate attention such as emergencies and escalations. Your contributions will focus on enhancing the customer experience and implementing creative procedures that reflect Scotiabank's core values.
Key Responsibilities:
• Lead a team of Customer Experience Associates
• Cultivate solid customer relationships
• Manage escalations and urgent situations
• Drive initiatives to enhance customer satisfaction
• Lead change management for policy implementations
Requirements:
• Strong leadership and coaching experience
• Background in team management is advantageous
• Must have a versatile work schedule
• Experience in banking is preferred
• Familiarity with digital banking solutions
Elevate customer service and team excellence at Scotiabank in Brockville.
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