Support customers at Epicor in Vernon, BC as a Technical Application Specialist focused on the LumberTrack and BisTrack ERP software. Diagnose issues and deliver high-quality application support.
To succeed in this role, you should have over three years of experience in a technical support or application specialist environment, with a strong understanding of ERP processes like inventory and purchasing management. You will ensure customer satisfaction by effectively managing support cases and providing application training. Your robust analytical skills and exceptional communication are key to your success.
Key Responsibilities:
• Monitor and manage the support queue
• Provide timely updates and escalation as needed
• Train customers on Epicor ERP products




• Troubleshoot issues effectively and log crucial information
• Document detailed resolutions for software development
Requirements:
• 3+ years in technical support positions
• Education in a suitable field or equivalent experience
• Experience with ERP business processes
• Proficiency in SQL, VPNs, and MS Office
• Excellent communication skills tailored for customer service
Enhance user experience and resolve software issues at Epicor through expertise in application support and troubleshooting.
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📌 Technical Application Specialist - ERP Solutions (Vernon)
🏢 EPIND Epicor India
📍 Vernon