About Slalom’s Enterprise CapabilityAt the heart of Slalom’s Enterprise Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their customers with acceleration, agility, precision, and purpose.We partner with leading platforms—Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more—to build scalable, end-to-end solutions that unify data, streamline operations, and unlock actionable insights. Our work powers everything from smarter CRM experiences and next-gen commerce sites to resilient case management systems and optimized workforce planning.But we’re not just technologists—we’re strategic enablers. Whether helping a client modernize their infrastructure, integrate mission-critical functions, or activate AI-powered innovation, we connect strategy to execution in ways that drive measurable impact.Here, you’ll collaborate with curious, courageous people who believe in growth through experimentation, delivering value through partnerships, and building a future where technology works quietly in service of extraordinary outcomes.Job TitleEnterprise - ServiceNow ITOM Architect – Vacant RoleWhat You’ll DoLead ServiceNow ITOM implementation workshops to deliver technical stories, requirements, and design artifactsArchitect end-to-end ITOM solutions including Discovery, Service Mapping, Service Graph/CMDB, Event Management, Health Log Analytics (HLA), AIOps, Cloud Management, and ObservabilityDevelop comprehensive technical design documents and solution blueprints from complex business requirementsPartner with clients using a future-focused mindset to understand long-term enterprise goals and design ITOM roadmaps that align ServiceNow capabilities to their operational objectivesLead and participate in design workshops, development, testing, and deployment activities across top enterprise and public sector accountsArchitect CMDB data models, discovery strategies, and CI relationship mapping to support ITSM, ITAM, and broader platform integrationsEnsure quality delivery of ITOM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patternsMentor teammates on ITOM platform best practices including discovery configuration, CMDB governance, event correlation, and AIOps capabilitiesRespond to Requests for Information and Proposals (RFIs/RFPs)



with authoritative ITOM content and solution approachesContribute to practice development including delivery accelerators, thought leadership, and ITOM-focused client offeringsWhat You’ll BringYou are a seasoned ITOM practitioner who thrives in complex enterprise environments and has a track record of delivering transformational ServiceNow ITOM implementations.5+ years of hands‑on ServiceNow ITOM design and delivery experience, with deep expertise across Discovery, CMDB, CSDM, Event Management, Service Mapping and AIOps/HLAProven ability to deliver complex ITOM implementations with multiple stakeholders — recommending and executing solutions that drive exceptional operational outcomesPassion for leveraging ServiceNow ITOM to transform how organizations monitor, manage, and optimize their IT environmentsAbility to communicate and build relationships at all levels of an organization — from technical operators to senior executives — translating complex ITOM concepts for both technical and non‑technical audiencesStrong consultative approach with the ability to scope ITOM engagements, manage client expectations, and deliver on tight schedules with high attention to detailExperience leading solution design across CMDB health and governance, mid‑server architecture, cloud discovery, and integration with third‑party monitoring toolsDemonstrated ability to act as a relationship manager and trusted advisor to client stakeholders throughout engagement lifecyclesHands‑on experience delivering AI‑enabled capabilities within ServiceNow, including Now Assist and Agentic AIExperience using large language models (LLMs) within enterprise platforms to support automation, insights, and user experiencesAbility to design and implement AI‑supported workflows that combine automation, data, and human oversightUnderstanding of responsible AI practices, including security, governance,



and data qualityQualificationsMinimum 5 years of ServiceNow ITOM design and development experienceAt least 5 full‑lifecycle ServiceNow ITOM implementations in the role of technical lead or architectCertified System Administrator required and at least one of the following certifications required:CIS – DiscoveryCIS – Service MappingCIS – Event ManagementIn-depth knowledge and hands‑on experience across ITOM modules:Discovery & Service Graph Connector (SGC)Service MappingCMDB governance and CI lifecycle managementEvent Management and AIOps / Health Log Analytics (HLA)Cloud Management Platform (CMP) and ObservabilityIntegration with third‑party monitoring and ITSM toolsStrong ServiceNow programming expertise (JavaScript, REST/SOAP APIs, Flow Designer, IntegrationHub)Experience with agile delivery methodologiesExcellent verbal and written communication skills with robust executive presenceHybrid / In‑officeWe are hybrid but there are expectations that if your team leader or client requires you onsite you are able to meet those expectations/requirements.CompensationSlalom is committed to fair and equitable compensation practices. The expected base salary pay range is $156,000 to $194,000.In addition, there is potential for a 15% discretionary bonus based on individual and company performance. Actual compensation will depend upon your skills, experience, qualifications, and other relevant factors.Slalom Employee PerksCulture & fun!Lunch & learnsHealth & wellness activitiesHoliday partiesEmployee community groupsSocial clubs & activitiesVacation (20 days prorated based on start date & wellness/sick days)Tangible perksCompetitive compensation package$100 cell phone monthly reimbursementRegistered Retirement Program (RRSP) & Employer MatchingTax‑Free Savings Account (TFSA)Annual “Thrive Well‑Being” Gift CardFamily planning / Fertility BenefitMaternity / Parental Leave Top‑UpMedical & Dental BenefitsLife and AD&D InsuranceAccess to Supplementary Life and AD&D InsuranceAccess to the Employee Assistance Program (EAP) and Inkblot TherapyAnd more!All benefits are subject to eligibility requirementsEqual Opportunity EmployerSlalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. If you require accommodations during the interview process, please advise the talent acquisition team. At Slalom, we leverage artificial intelligence (AI) to enhance the efficiency and scalability of our recruitment process. Please note if you are hired at Slalom you will be required to complete a background check.#J-18808-Ljbffr

📌 Enterprise - Servicenow Itom Architect - Toronto, Ontario
🏢 Slalom
📍 Toronto