Pollard Digital Solutions, a division of Pollard Banknote, seeks an ITIL Process Manager to lead design, implementation, and maturity of IT service management. You will work with external lottery customers to define SLAs, establish metrics, and implement processes in ServiceNow to support MBRS/QBRs.
This senior, customer-facing role shapes how services are delivered at scale. You will collaborate across IT and Digital teams to optimize operations and mentor a small team of analysts, contributing
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📌 ITIL ITSM Lead: Process Design & Delivery (Remote/Hybrid) (Winnipeg)
🏢 Pollard Digital Solutions
📍 Winnipeg
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