CDW is a Fortune 500 technology solutions provider that helps organizations make technology work so people can achieve more. The company brings a full-stack, lifecycle approach with custom solutions, services, and long-term relationships that support customers' visions and business goals. Leveraging decades of experience, scale, and deep industry expertise, CDW enables customers to navigate a complex IT landscape and maximize return on technology investments. As a member of the S&P; 500 Index, CDW is recognized for driving innovation and delivering the full promise of technology across diverse industries.

Role Description

The ServiceNow Consultant is a full-time, in office role based in Ottawa, ON. This role focuses on designing, configuring, and implementing ServiceNow solutions that align with client requirements and CDW best practices. Day-to-day responsibilities include gathering and analyzing business needs, creating technical and functional specifications, configuring ServiceNow modules, and performing system testing and validation. The consultant collaborates closely with cross-functional teams and client stakeholders to deliver enhancements, troubleshoot issues, and optimize existing ServiceNow implementations. The role also involves preparing documentation,



providing knowledge transfer, and supporting continuous improvement of ServiceNow processes and integrations.

Qualifications
ServiceNow platform expertise, including configuration of core modules (e.g., ITSM, ITOM, HRSD, CSM) and workflow development.
Experience in requirements gathering, business process analysis, and translating customer needs into scalable technical solutions.
Skills in system administration, scripting (e.g., JavaScript), and integration with third-party tools or APIs.
Ability to create and maintain documentation, including design specifications, configuration guides, and user training materials.
Strong communication, stakeholder management, and collaboration skills in cross-functional team settings.
Relevant ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly beneficial.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
Experience working with enterprise IT environments, ITIL-based processes, and consulting or skilled services engagements is a plus.
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📌 Servicenow Consultant Ottawa (Canada)
🏢 CDW
📍 Canada