Sr Field Support Representative - Sustainment

FOR IMMEDIATE HIRE – MULTIPLE POSITIONS / MULTIPLE LOCATIONS

LOCATIONS: Calgary / CFB Edmonton / CFB Petawawa / CFB Kingston / Ottawa / CFB Valcartier / CFB Gagetown

The Sr Field Support Representative – Sustainment (Sr FSR – Sustainment) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Members of this team will be required to travel internationally 8 to 16 weeks per year.

Tasks include, but are not limited to:
Mentoring operational user on the use of LC4ISR Capabilities;
Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users;
Working with System Integration Teams as the Subject Matter Expert;
Assisting with installation and maintenance issues;
Communicating issues between users and members of the Integrated Project Team;
Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;




Providing reports detailing solutions that have been created in the field;
Providing ongoing feedback from the field force, as required;
Assessing the usage of the System and recommending changes to training and standard operating procedures as required;
Assisting with field upgrades, installation, re-installation and modification;
Travel both domestically and internationally, as required; and
Other duties as and when needed.

Depth of Knowledge Required
Support ideas with details and examples.
Communicate with appropriate language to the purpose and audience.
Design investigations for a problem.
Develop a model for complex situation.
Apply a concept in other contexts.

Experience Required

Must have minimum ten (10) years of military experience in any trade.

Demonstrated leadership ability.

Security Clearance Requirements

Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.

Seniority level

Mid-Senior level

Employment type

Full time

Job function

Other

Industries

Human Resources Services
J-18808-Ljbffr

📌 Sr Field Support Representative Sustainment Calgary (Canada)
🏢 Platinum Technologies
📍 Canada