BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (French/English) - Mississauga location OR Edmonton location

MANUFACTUING INDURTY EXPERINCE IS REQUIRED

Primary Duties and Responsibilities :
Handle inbound & outbound calls from & to customers
Input data & orders into the dedicated software system
Coordinate with warehouse team to collect concise information & provide customers service excellence
Service customer requests for quotes and orders received through multiple channels of communication (email, phone, salesforce CRM)
Convert quotes to orders
Recording customer interactions in CRM for consistency in customer relations
Resolving customer complaints, escalating as required
Consult with sales on commercial and technical issues as required.
Assist customers with accurate transactions and industry specific product information.
Provide conveyor and power transmission technical assistance for belting solutions.
Handle RGAs credits and complaints as needed.
Respect safety procedures & guidelines at all times
Other projects and duties as assigned

Requirements:
Open to either Mississauga, Ontario location OR Edmonton, Alberta location
3 to 5 years of prior experience in Customer Service in Manufacturing, Warehouse, or Distribution industry is required




Minimum 3 years of order entry experience into CRM/ERP is required
Bilingual English/French is required
Proficiency with MS Office, and prior experience with CRM software (Sales Force preferred)
Qualified telephone skills, customer service mindset, and qualified oral and written communications in English AND in French
Ability to work efficiently with a team
Excellent verbal and written communication skills
High Energy - Able to thrive in a customer service/sales environment
High Integrity & Accountability
Solid organization skills / Excellent time management skills
Decision-making, problem resolution and creative thinking skills,
Able to multi-task the activities with shifting priorities.
Excellent attendance
Being onsite all 5 days is required
Authorization to work in Canada for any employer

Salary & Conditions:
Job Location: Ammega Canada Inc. 265 Export Blvd, Mississauga, ON, L5S 1Y4 OR 10020 42 Avenue NW, Edmonton, AB, T6E 5B4
Salary: $55,000 – 60,000 annually (depending on relevant exp.)
Days of work: 5 Days in Office, Monday to Friday - Permanent Full time position, 40 hours per week
Timings: 8:00am to 5:00pm EST. shift, (flexibility for 9:00am to 6:00pm schedule when required)

📌 Bilingual Customer Service Representative Alberta
🏢 AMMEGA
📍 Alberta