About the Role You are the revenue engine of our studios. This is a sales and retention role, not an operations role — your job is to turn intro offers into members, keep members coming back, and own the pipeline from first visit to long-term membership. You'll be on the floor during peak hours, on the phone daily, and accountable for a weekly pipeline report against our revenue goals. Core Responsibilities Sales & Revenue Own membership and package sales across all locations Drive lead generation through ads, inbound inquiries, and referrals Work a daily call/text list: final-week intro offers, cancelled autopays, and stalled leads Lead in-person conversion conversations with intro-offer clients Track intro-offer expirations and close before they lapse Run win-back campaigns and hot-lead follow-up Design and promote the referral program Manage gift card and promo offers Deliver a weekly pipeline report: intros booked, conversions, and gap to goal Member Retention & Experience Maintain floor presence during peak hours — greet members by name Book each member's next visit before they leave, every time Flag at-risk members (2 missed expected visits)



and re-engage them Run member feedback and NPS surveys Enforce the no-show/late-cancel policy with consistency and tact Marketing Own email marketing and newsletters Build local partnerships that generate leads Run the marketing side of in-studio events and open houses Systems Pull sales and retention reports from Momence Own Momence configuration: features, settings, and schedule setup What Success Looks Like Monthly membership sales vs. goal Intro-to-member conversion rate Member retention / churn rate At-risk member save rate Referral program participation Who You Are 3 years in sales, ideally boutique fitness, hospitality, or membership-based business Comfortable making daily outbound calls and texts — follow-up is your default, not a chore Warm and personable on the floor; you remember names and build relationships Organized and data-driven: you live in your pipeline and know your numbers Experience with studio management software (Momence a plus) Available during peak studio hours, including some early mornings, evenings, and weekends Fully bilingual

📌 Sales & Membership Manager (Canada)
🏢 Studio Resistance
📍 Canada