Unlock your potential as a Technical Support Specialist in the cybersecurity sector. Bring your problem-solving skills to support high-profile customers effectively and assist in troubleshooting endpoint security solutions.

This role offers a unique chance for someone with 5+ years of technical support experience, specializing in networking and security. You’ll be responsible for managing escalations, conducting thorough analyses, and contributing to documentation efforts, all while evolving into a subject matter expert.

Your understanding of security trends and protocols will be crucial in addressing customer needs.

Key Responsibilities:
Provide exceptional support for Fortinet’s Endpoint Detection products
Act as a point of escalation for complex customer cases




Analyze configurations and recommend corrective actions
Deliver customer education on product features and security
Collaborate with engineering for product improvement

Requirements:
5+ years in technical support or sysadmin roles
Solid working knowledge of Windows, macOS, and Linux
Expertise in network protocols and troubleshooting techniques
Relevant security certifications are desirable
Excellent communication and customer management skills

Embrace the challenge of becoming a trusted resource in cybersecurity while providing top-tier support and fostering customer relationships.
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📌 Technical Support Specialist Focused On Endpoint Solutions And Security Burnaby
🏢 Fortinet
📍 Burnaby