Step into a leadership role at VGW Canada as Team Lead in Account Management, focused on player retention and compliance in Toronto. This hybrid opportunity calls for strategic thinkers and relationship builders.
You'll oversee the performance of the Account Management team, utilizing data analytics to enhance player retention strategies. Your role will involve leading teams, developing skills, and ensuring compliance with industry standards. Foster a positive team culture while addressing player escalations and driving results through effective relationship management.
Key Responsibilities:
• Develop strategies to enhance player retention
• Evaluate team performance using KPIs and analytics
• Handle player escalations and maintain strong relationships




• Ensure compliance with Anti-Fraud and AML standards
• Lead ongoing skill development and training initiatives
Requirements:
• At least 5 years in B2C relationship management
• Experience in team leadership for 3-5 years
• High proficiency in CRM and technology tools
• Ability to effectively handle complex player communications
• Solid understanding of compliance and risk management
Lead a dynamic team to optimize player experiences and retention at VGW Canada in Toronto.
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📌 Lead Account Management at VGW Canada (Toronto)
🏢 VGW
📍 Toronto