Drive operational excellence in Application Support as a Senior Manager with Citigroup.

Manage technical oversight, ensuring high
quality service delivery across systems and applications.

As a Senior Manager in Apps Support, you will lead teams to deliver crucial results.

Your role will involve collaborating closely with senior business partners to fulfill strategic user objectives, utilizing skills in compliance and incident management.

Lead initiatives to enhance application performance, while guiding teams through complex problem resolutions in a rapid-paced workplace.

Key Responsibilities:
Manage and coordinate multiple app support teams
Provide a holistic view of production environments




Ensure thorough problem resolution and escalation processes
Drive initiatives for high availability and monitoring
Maintain customer satisfaction across operational procedures Requirements:
6+ years in application support management
Robust skills in strategic problem-solving
Experience with ECS clusters and microservices
Familiarity with monitoring tools like Nagios and Tivoli
Excellent interpersonal and communication abilities Lead high-impact application stability initiatives with Citigroup and ensure exceptional service delivery.
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📌 Application Support Senior Manager Role Ottawa
🏢 Citigroup
📍 Ottawa