Additional Information Relocation Assistance AvailableJob Number 26081691Job Category Property LeadershipLocation 101 Lyon Street North, Ottawa, ONT, Canada, K1R 5T9 VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition TypeManagementPay Range:$179,000-$241,000 annuallyBonus Eligible:YStock Package:YJob SummaryFunctions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds robust relationships with local officials, businesses, and customers.CANDIDATE PROFILEEducation And Experience2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.OR4-year bachelor 's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.PreferredGeneral Manager experience in limited or full-service property.Ability and willingness to work flexible hours including weekends, holidays and late nights.Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.JOB SPECIFIC TASKSBusiness Strategy DevelopmentStays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops businessplansdesigned to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.Business Strategy ExecutionExecutes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.Sales and MarketingWorks closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new businessleads, develops tailored sales approach,



and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.Talent Management and Organizational CapabilityCreates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches ExecutiveCommittee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectivelyexecutes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supportsthe staffing process; ensures effectivework processes, systems and teamwork are in place to maximize individual and overall property performance.Business Information AnalysisReviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes businessinformation to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.Employee and Labor RelationsVerifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available toemployees (“open door policy”); verifies that payand benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.Revenue ManagementWorks with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to growoccupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.Owner RelationsBuilds strong rapport with property owners through proactive and on-going communication; keeps owner informed ofbrand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest,



financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.Customer and Public Relations ManagementInteracts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customerfeedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing cutting-edge ways to exceed guest expectations; establishes presence inthe market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needsof large groups or high profile guests in order to deliver flawless service; verifies that products,services, and events attain the appropriate publicity (“PR buzz”).Company/Brand Policy, Procedures, And Standards ComplianceVerifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailedwalk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an workplace where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Notification to Applicants: Delta Hotels Ottawa City Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call (phone hidden) or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,beginyour purpose,belongto an amazing global team, andbecomethe best version of you.#J-18808-Ljbffr

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