Miratech seeks an Amazon Connect Support Engineer to ensure optimal AWS CCaaS performance. Engage in troubleshooting and monitoring to deliver high system reliability. As a key player in Miratech’s IT services, you will support AWS-based contact center environments.

The role involves enhancing system observability through tools like Splunk and collaboration with cross-functional teams. Broaden your technical skills across advanced CCaaS platforms and shapes the future of contact centers. Key Responsibilities:

- Develop monitoring capabilities for AWS Connect
- Collaborate to enforce effective logging standards
- Lead application design sessions to improve observability
- Conduct root cause analysis and implement fixes
- Create CloudWatch dashboards for enhanced monitoring Requirements:
- Over 4 years of IT experience in CCaaS
- Solid background in system observability
- 2+ years hands-on with Splunk and monitoring tools
- AWS knowledge including Amazon Connect
- Excellent teamwork and communication skills Unlock your potential at Miratech and influence the future of IT solutions.

📌 Support Engineer for Amazon Connect (Ottawa)
🏢 Miratech
📍 Ottawa