Forge the future of customer experience at SysAid as a Senior Director. Spearhead initiatives focused on retention and growth through advanced AI technologies. This senior position will place you at the forefront of SysAid's customer success transformation.
You will oversee impactful strategies aimed at enhancing net revenue retention while driving proactive customer engagement. Your efforts will revolutionize workflows via AI, ensuring customers realize the full value of SysAid’s ITSM platform and current capabilities, such as Spaces. Key Responsibilities:
- Direct initiatives to enhance Net Revenue Retention (NRR)
- Build AI-driven models for expansion and churn insights
- Implement strategies for real-time customer engagement
- Drive adoption of advanced AI features and solutions
- Collaborate with Product teams for integrated experiences Requirements:
- Over 10 years in SaaS Customer Success or related areas
- Proven results in retention and customer growth metrics
- Leadership in AI initiatives within customer-facing contexts
- Experience in ITSM or enterprise SaaS sectors preferred
- Strong analytical and strategic operational thinking Lead the charge for customer retention and experience excellence with SysAid's innovative AI technologies.