Exciting opportunity as Application Support Manager at CAA Club Group, focusing on Roadside and Travel services. Leverage your skills to enhance operational efficiency and member satisfaction.

You will oversee application support functions, mentor analysts, and engage with various stakeholders to ensure smooth system operations. Your extensive experience with SQL Server, Windows Server, and observability platforms will help elevate service quality. Cooperative initiatives with Product Management and DevOps are also part of this significant role.

Key Responsibilities:
• Lead and mentor a team to improve application support
• Assess and recommend technology upgrades to boost efficiency




• Maintain clear communication with IT and road service stakeholders
• Monitor and report on production system metrics
• Contribute to cross-functional project planning efforts

Requirements:
• Degree in Computer Science or related field
• 5+ years in application support
• Proficient in Windows Server and SQL Server
• Experience with ITIL and ITSM tools
• Strong problem-solving and communication abilities

Join CAA Club Group to make a meaningful difference in member safety through exceptional application support.
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📌 Application Support Manager with CAA (Ontario)
🏢 CAA Club Group
📍 Ontario